Legal

Refund Policy | Promowinnerhub Memberships

Everything you need to know about how Promowinnerhub handles your details, our terms of service and your rights as a member or website visitor. Take your time with it, and get in touch if anything is unclear.

Membership Refunds

Promowinnerhub memberships are billed in advance and can be cancelled at any time with two weeks notice.

Once a billing period has started, the fee is generally non-refundable. Where you have paid in advance for a fixed multi-month term and need to exit early due to illness or relocation, contact us and we will review your situation on its merits.

Class Packs and Drop-Ins

Class packs and casual drop-in passes are designed to be flexible, so please check the terms before buying.

  • Unused class pack credits remain valid for six months from the purchase date.
  • Single drop-in sessions are non-refundable once the class has been attended.
  • If you cannot attend a booked class and cancel at least four hours ahead, your credit is returned to your account.

Cancellations and No-Shows

We hold places for real people, which is why we limit last-minute cancellations.

If you cancel a booked class less than four hours before the start time, or do not attend, the credit is forfeited. Repeated no-shows on weekly memberships may lead to temporary booking restrictions if the pattern affects other members.

Faulty or Missed Services

If a class is cancelled by us, or if facility issues prevent you training, you are entitled to a make-up credit. Where no alternative session can be offered, we will issue a pro-rata refund for the affected period.

Should you believe a charge is incorrect or that a service did not meet the standard we advertise, get in touch within thirty days of the transaction and we will investigate and respond in writing.

How to Request a Refund

To request a refund or transfer a credit, email promowinnerhub@gmail.com or speak to the team at 60 Cremorne Street, Cremorne VIC 3121. Please include your full name, membership number and the date of the transaction.

Approved refunds are processed within ten business days and returned to the original payment method. Bank processing times can add a few extra days beyond our control.

Your Consumer Rights

Nothing in this policy limits your rights under the Australian Consumer Law. Where a refund is required by law, it will be provided regardless of the terms outlined above.