Legal

Privacy Policy | Promowinnerhub Melbourne

Everything you need to know about how Promowinnerhub handles your details, our terms of service and your rights as a member or website visitor. Take your time with it, and get in touch if anything is unclear.

Who We Are

Promowinnerhub is a fitness club, gym and group training studio located at 60 Cremorne Street, Cremorne VIC 3121, Australia. This Privacy Policy explains what personal information we collect when you visit our website, book a class, sign up for a membership or contact our team, and how we handle that information afterwards.

If you have any questions about this policy, you can reach us by email at promowinnerhub@gmail.com or by phone on +61 3 5698 2147.

What Information We Collect

We only collect what we need to run the club properly. Depending on how you interact with us, this may include your name, email address, phone number, home address, date of birth, payment details and emergency contact information.

  • Identity and contact data: name, email address, mobile number and postal address.
  • Health and training data: injury history, medical conditions you disclose, movement screens and session results.
  • Payment data: billing details and transaction records, handled by our payment provider rather than stored on our own servers.
  • Technical data: IP address, browser type, device information and pages visited on our website.

How We Use Your Information

Your information lets us deliver membership services, process bookings, send class reminders and keep our coaches informed about your training needs. We also use it to handle payments, respond to enquiries and meet record-keeping obligations under Australian law.

With your consent, we may send you newsletters, class updates and promotional offers. You can unsubscribe from these messages at any time using the link at the bottom of every email, and doing so will not affect your membership.

Sharing and Storage

We do not sell your personal information. We share it only with service providers that help us operate the club, such as payment processors, booking platforms and email delivery services, all of which are bound by confidentiality obligations. We may also disclose information where we are legally required to do so by a court, regulator or law enforcement agency.

Data is stored on secured servers with access limited to authorised staff. We keep membership records for seven years after your last active membership, which reflects our accounting and insurance requirements.

Your Rights

You have the right to ask what personal information we hold about you, to request corrections, and to ask for deletion where there is no legal reason for us to keep it.

  • Request a copy of your records by emailing promowinnerhub@gmail.com.
  • Ask us to correct anything that is out of date or wrong.
  • Withdraw consent for marketing communication at any time.
  • Lodge a complaint with the Office of the Australian Information Commissioner if you believe we have mishandled your data.

Changes to This Policy

We may update this Privacy Policy from time to time as our services or legal obligations change. The current version will always be published on our website, and significant changes will be communicated to active members by email.